Information Technology Support Services
Information Technology expertise is a core capability possessed by senior staff at ACLC. ACLC staff possesses skills in data management, networking, hardware engineering, custom software design and development, database development, information security, and systems integration. ACLC services can be delivered on a project or flexible staffing basis. We deliver the people, processes and services to make your next IT initiative a success story.
Our technical experts design architectures to rigorous quality standards, delivering the highest possible levels of performance. As part of our IT Architecture Design Services, we provide you with:
  • Future-ready / scalable technology architectures
  • Multi-tiered architectures
  • Architecture, sizing, and implementation guides
  • Increased cost utilization
  • Reduced complexity of new infrastructures
We provide leading edge software development expertise to make technology work for all different businesses. We leverage a powerful blend of the best industry-proven practices and leading standards, deep market understanding, and profound technical skills. We have proven success in developing custom applications for the specialized needs of our customers and can accommodate to the customer's particular preferences and expectations. When you outsource to us, you have the freedom to focus on your core business while a dedicated team of qualified experts is committed to deliver. Our custom software design and development includes complete software implementation process, starting with software
design and development, software quality assurance testing, software deployment. We provide a team of professional technical consultants who can assist in analyzing functional, technical, operational and financial requirements. We begin by defining and understanding your business needs to lean exactly what you seek.
Our software development process provides a flexible and scalable framework for an organization of any size or complexity. With the utilization of our Project Management team, we ensure the quality and reliability of the product we develop for you.
We ensure your organization receive the highest quality staffing services through our talent acquisition program. This program details the process we use to locate the right candidate for your company, giving you the assurance that our candidate is the perfect match. We put a timeline in place to ensure our staffing services are delivered to meet your business needs, with the level of quality you deserve.
At ACLC, we go beyond the initial steps of recruiting and staffing to prepare contract employees for success. Our regular follow-up and personal contact with our contract employees helps keep them satisfied in their position, and creates the additional value our customers look for in ACLC's staffing services.
  • Change management
  • Desktop support
  • Hardware deployment, installation
    and moves, adds, changes (MAC)
  • Help desk and service desk support
  • IT asset inventory and reconciliation
  • IT Service Management and ITILĀ®
  • IT support management
  • IT Training and certification
  • Knowledge management
  • Problem management
  • Project and program management
  • Software deployment and installation
  • Technical writing
We recognize the importance of information assurance and system security in protecting your organization of vital assets and critical infrastructures. As the world continues to increase its dependency on information technology, the threats posed to an organization's technology increases, thereby placing its entire mission at risk. Information technology systems and data are vulnerable to a wide variety of threats from environmental disruptions, unintentional human errors, equipment failures, and intentional attacks. As cyber-attacks continue to grow in frequency and sophistication, organizations must focus on providing adequate information security and a program for managing security risks to their information systems. To assist our clients in securing vital systems and information, ACLC provides a comprehensive suite of information assurance and system security services, including:
  • Information Technology Security
  • Cloud Computing Security
  • Security Policy and Plan Development
  • Threat/Risk Analysis and Vulnerability Assessments
  • INFOSEC Assessments
  • Security Architecture Evaluation and Development
  • Personnel Security
  • Security Awareness and Training
  • Communication Security
  • Physical Security
  • Continuity of Operations and Disaster Recovery
  • Certification Support
  • System Development Life Cycle (SDLC) Support
Let us provide you a U.S.-based, customized help-desk support service without the capital investment, staffing issues or infrastructure requirements. By leveraging our 24x7 help-desk support service, your organization avoids spending time and resources on training and support costs.